General purchase terms & conditions
The website www.anabel-lee.com is a website owned by DISEÑOS HERMANAS ORTIZ SL, with CIF B39843487.
Navigation and registration – completing the corresponding form – and the purchase of products on the website www.anabel-lee.com following the steps that ANABEL LEE subsequently communicates through email, implies knowledge and acceptance of the general conditions of use and sale (hereinafter, the “Conditions”) and the Privacy and Cookies and replace any other conditions, unless prior agreement and in writing between ANABEL LEE and the user or buyer. We therefore recommend you carefully read these Conditions.
ANABEL LEE is not liable for the damages caused by the operation of the website, if they do not depend on ANABEL LEE; In any case, it undertakes to carry out all the necessary actions to restore its services in case of technical problems.
Prices for our products offered through the website include VAT and any other applicable taxes. However, these prices do not cover shipping costs for the products. These are detailed in the payment process and must be accepted by the buyer when placing the order.
For purchases made from/to the Canary Islands, the VAT will be automatically deducted at the time of purchase.
The purchase of products through the website is carried out following the procedure established therein. ANABEL LEE will send the buyer an email, within twenty-four hours of receiving the purchase order. The contract will be understood as formalized and executed upon receipt of payment of the price by ANABEL LEE. The buyer can realise the payment by credit or debit card Visa, Mastercard, American Express, Visa Electron and/or similar cards, or by bank transfer. The card with which the payment is made must have as an issuing financial entity a Spanish bank or savings bank or a branch or subsidiary financial entity of a foreign financial entity established in Spain.
The buyer will have a period of 30 business days from the delivery of the product to withdraw, wholly or partially, from the purchase, bearing the direct expenses of the refund, in accordance with the applicable legislation.
Once the 30-business day period has expired, ANABEL LEE will not accept returns for withdrawal of product purchases.
The buyer will not have the right to withdraw in the cases established in the applicable regulations.
In the course of exercising the right of withdrawal the buyer is entitled to reimbursement of the price of the products returned provided they are in the same condition in which they were delivered, have not been used (except as necessary to ensure they are adequate), washed, damaged or lost before they are returned to ANABEL LEE’s premises. ANABEL LEE will check the suitability of the returned product in its warehouse, reserving the right not to make the reimbursement if it detects that the product purchased and the returned product do not match or that the refund has not been made in accordance with the applicable legislation.
Partial refunds of an order will result in partial price refunds.
ANABEL LEE will manage the price refund order through the same payment system used by the buyer.
The buyer will be entitled to the refund and reimbursement of the price of defective products or products delivered that do not correspond to the order placed, in accordance with the applicable legislation.
REFUND AND EXCHANGE POLICY
You have 30 days from the delivery of the order to request a change in size or a refund. The products must be returned in the same conditions in which you received them, together with the original transparent packaging and label. Changes or refunds of used, washed, damaged or lost garments will not be accepted before reaching our premises. The suitability of the returned product will be verified in the warehouse, reserving the right not to accept it in case it does not fulfil the above. The customer will bear the cost for returning the product. The following steps must be taken to change the size or return any of the products received: Print a copy of this invoice, and indicate the size you require, or that you wish to exchange it. Attach the invoice to the package in which you send the products. The shipping address is:
C / Silvestre Ochoa, 9-H Bajo
39700 Castro Urdiales, Cantabria. SPAIN
The exchange or return of any product that does not appear in this document will not be accepted, even if it is included in the shipping package. Once the products have been received and verified, the size change will be forwarded to you or the corresponding refund will be issued according to the payment method used in your purchase.
More information about refunds and exchange.
The contents and graphic elements that are part of the website www.anabel-lee.com are the property of ANABEL LEE.
The reproduction of said contents requires the prior express authorization by ANABEL LEE.
APPLICABLE LAW AND JURISDICTION
These Conditions are governed by Spanish law.